Refund policy

Returns & Refund Policy — Pupper Supply
Last updated: November 7, 2026

We want every pupper to be happy with what arrives. If something is not right, this page tells you exactly how returns and refunds work at Pupper Supply — no fine-print surprises.

Your 30-day window
You have 30 days from the day your order is delivered to ask for a return. To be eligible, the item must be unused, unopened, and in its original packaging.

For the health and safety of every pet we serve, we cannot accept returns of opened food, treats, or edible toppers, unless the item arrived damaged, defective, or was sent in error. If that happened, we will always make it right — see below.

How to start a return
1. Email us at info@puppersupply.com with your order number and the item you wish to return.
2. We reply with the return address and simple instructions.
3. Pack the item safely and send it back. We recommend using a tracked service, as we can only process returns we actually receive.

Please do not send items back before contacting us — unauthorised returns may be refused or delayed.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact info@puppersupply.com within 14 days of delivery and include a photo. You can choose a replacement or a full refund, and you will never pay return shipping for our mistake.

How refunds are paid
Approved refunds go back to the original payment method used at checkout. Once we receive and inspect your return, we process the refund promptly, and your bank or card provider may take a few business days to show it. We refund the price of the returned items. Original shipping charges are non-refundable, except where the return is due to our error.

Exchanges
The fastest way to exchange an item is to place a new order for the item you want and return the original item following the steps above.

Cancellations
If you change your mind before your order has shipped, email info@puppersupply.com as soon as possible and we will cancel and refund it in full. Once an order has shipped, it can be returned under the 30-day window above.

Pupper Supply is operated by Apexcalls LLC, 1400 Forum Blvd, Columbia, MO 65203, United States.
Returns and refunds: info@puppersupply.com