Shipping Policy

Last updated: November 7, 2026

At Pupper Supply, getting good stuff to your pupper quickly and safely matters to us. This page explains, in plain words, how shipping works when you order from puppersupply.com.

Where we ship

We ship to addresses in the United States and Canada, and to many international destinations served by our suppliers. When you check out, the delivery options available for your address are shown before you pay — if an option does not appear at checkout, we cannot deliver that order to that address.

When your order leaves us

Orders are prepared in the order they are received, on business days (Monday to Friday, excluding U.S. public holidays). Once your parcel is handed to the carrier, we email you a tracking number so you can follow it door to door.

What shipping costs

Shipping is never a surprise at Pupper Supply. Standard shipping options start at $8 and Express at $15, free standard shipping is available on qualifying orders, and some supplier-shipped items are priced by the carrier at checkout. The exact shipping cost for your order is always calculated and displayed at checkout, before you pay. The total you approve at checkout is the total you are charged for shipping — we do not add shipping fees afterwards.

Delivery time

The estimated delivery window for the option you select is shown at checkout. Delivery times are estimates provided by the carrier; weather, carrier delays, and incomplete or incorrect addresses can extend them. If your tracking has not moved for several days, write to us at info@puppersupply.com and we will chase it up for you.

Wrong or damaged arrivals

If your order arrives damaged, or we sent the wrong item, contact us at info@puppersupply.com within 14 days of delivery with your order number and a photo of what arrived. We will make it right with a replacement or a refund — you will not be out of pocket for our mistake.

Address changes

Please double-check your shipping address at checkout. If you spot an error, email info@puppersupply.com as quickly as you can. If the order has not yet left us, we will correct it free of charge. Once a parcel is with the carrier, we cannot change its destination, and a parcel returned to us because of an incorrect address can be re-sent at the cost shown by the carrier.

Pupper Supply is operated by Apexcalls LLC, 1400 Forum Blvd, Columbia, MO 65203, United States. Questions about shipping: info@puppersupply.com